"A better way to buy information technology products." That's what Patricia Gallup and David Hall had in mind when they established PC Connection in 1982. Seeing a significant business opportunity in the emerging personal computer industry, the two entrepreneurs launched their direct computer supply business with the philosophy that providing technical advice and focusing on customer service was as important as low prices. Using their personal savings, they purchased $8,000 of inventory, placed a 1/9th-page ad in Byte Magazine, and took their first step on the road to unprecedented growth and innovation. As the magazine hit the newsstands, they waited two long days for the telephone to ring. On the third day, it started ringing. It hasn't stopped since.
A Continuing Commitment to Service
Before the first phone call was answered, Gallup and Hall planned to create a business culture designed to provide exemplary service and build long-term customer relationships. This strategy has proved to be very successful and remains a key component of PC Connection's mission. Since its inception, PC Connection has been credited with many direct marketing service innovations, and has received many awards for customer service and dedication.
Some of the programs PC Connection pioneered established industry standards while raising the expectations of today's computer shoppers. Some of our innovations include:
- Toll-free technical support before, during, and after the sale
- Everything Overnight®: most orders placed as late as 7:00 p.m. ET are delivered the next business day
- One-Minute Mail Order®: incoming orders can be filled in under one minute through instant electronic access to customer records
- Custom configuration
Growing and Expanding
In recent years, PC Connection has grown into a Fortune 1000 company, with revenues topping $2.1 billion since 1999. In March 1998, the company conducted an Initial Public Offering; today, our stock is traded on the NASDAQ exchange under the symbol PCCC.
Today, our more than 1,900 employees work in three offices in New Hampshire, our sites in Florida, Illinois, Massachusetts, Maryland and South Dakota, and in our full service distribution, custom-configuration and repair center in Wilmington, Ohio.
In 1998, PC Connection opened its new corporate headquarters in Merrimack, N.H. In 1999, PC Connection purchased ComTeq Federal, a Maryland-based company that has successfully served the expansive and growing computing needs of federal government agencies since 1993. In 2001, ComTeq Federal was renamed GovConnection, Inc., and now handles all government and education customers. In 2000, the Company purchased a call center facility in Marlborough, MA.
In 2002, the Company purchased MoreDirect, a company that provided medium-to-large corporate technology buyers with a comprehensive web-based e-procurement solution. In 2005, the company purchased the business and selected assets of Amherst Technologies, Inc. a New Hampshire-based company.
In 2004, PC Connection consolidated its services and solutions offerings under a single entity, known today as the Solutions and Services Division. This team enables all PC Connection, Inc. companies to offer customers a full range of configuration and professional support services to effectively manage their IT needs.
Dedicated to Serving the Business Customer
Business customers generate about 90 percent of the Company's total net sales. To further address this business segment, PC Connection continues to expand its technically-trained corporate sales staff, which is dedicated to meeting customer needs with personal service and a wide range of end-to-end computing and networking solutions.
The Company continues to serve small- and medium-sized businesses through its SMB-focused subsidiary, PC Connection Sales Corporation. Our GovConnection subsidiary meets the specific needs of the government and education sectors of the marketplace, and our MoreDirect subsidiary provides IT products and solutions to medium-to-large corporate accounts.
Ever-changing technology will continue to shape the way we work, communicate, and manage our lives. As technology continues to march forward, PC Connection will continue to be a national solutions provider for complete IT solutions.
This will be accomplished with you—the customer—at the forefront of every decision. With our team of technology experts, Account Managers, and customer service specialists, you can be sure that our customer commitment will always be backed by the best service in the industry, before and after the sale.
If you're interested in learning more about PC Connection, please contact our corporate communications department at 1.603.683.2167. For either Mac or PC sales, call our toll-free number at 1.800.800.0014.