Service Plan Support

          I need service for my computer:

          Case I. "I have a service plan."

          • I have a ServiceConnection extended warranty plan
            For service call 1-800-800-0021, press option 1, press option 1 again
          • I have a ServiceNet extended warranty plan
            For service call 1-800-941-9818
          • I have a manufacturer's extended warranty plan or are not sure what plan I have
            For service, reference your service contract for the number to call. If you do not have the number or you are not sure what kind of plan you have, contact your Account manager at 1-800-800-0014.


          Case II. "I don't have a service plan."

          • Buy a plan
            Refer to sales line 1-800-800-0014
          • To schedule a repair without a plan
            Follow the directions on our CustomerCare Repair Page.
          • For assistance with general questions
            Contact our Customer Care Center:
            1-888-800-0014 (M-F, 8:30am - 5:30pm)

          Customer Care

          • Phone Support
            M-F 8:30am to 5:30pm EST

          Technical Support

          • Phone Support 
            M-F 9:00am to 5:30pm EST

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