BlackBerry® offers technical expertise, rapid issue resolution, and proactive, relationship-based paid support to match your present and future cross-platform Enterprise Mobility Management (EMM) needs. See Technical Support Matrix
Ideal for businesses with less than 500 devices, Advantage Support includes 24 x 7 global telephone access to Level 1 experts, 4-hour electronic response, and 5 named services: Escalation Management Support Service Specialist, Tech-to-Site Support, Health Check, and Change Management.
This mid-tier paid support option is perfect for growth businesses focused on efficiency and velocity with up to 2000 devices deployed. Includes management and planning assistance.
The highest level of relationship-based support is perfect for businesses with mission-critical needs that demand dedicated resources and deployments exceeding 1000 devices. It includes 24 x 7 global telephone access to Level 3 experts, 1-hour electronic response, support Account Manager, onsite training, 25 named callers, training and renewal discounts, and BlackBerry Expert Support Centre access. Available optional services include: Monthly Onsite Support Tech-to-Site Support, Secondary SAM, and Direct Enterprise Connection.
Makes migrating to the powerful next-generation BES easy and is included with BlackBerry Technical Support Services. Download the BlackBerry Software Assurance brochure
Download the BlackBerry Technical Support Services brochure