Help Desk
With Help Desk services your staff can get rapid problem resolution and improved service levels through a single point of contact. Certified technicians can help install, repair, upgrade and demonstrate your favorite technology and applications — on line, at home, in the office or wherever you are.
Features:
- Toll free phone support 24x7
- Flexibility to purchase pay-as-you-go minutes or pre-defined incident packs
- Direct access to A+ and Microsoft/Windows platforms
- Virtual desk-side assistance with remote-monitoring support
Benefits:
- Increases user satisfaction through professional, always available IT support
- Covers the entire end-user multi-vendor environment
- Improves end-user service levels
- Provides cost-effective coverage
- Gives access to over 150 IT professionals
- Maximizes use of in-house IT staff