Client Services - PC Connection

Industry Best Practices for Best‑in‑Class Support

Our Managed Services help provide the staff and solutions you need to bring your organization best‑in‑class support and operations. By outsourcing specific IT operational functions while keeping IT resources on-site, you can balance strategic IT initiatives with day‑to‑day operations.

To learn more, please complete this Information Request Form or contact an account manager at 1-800-800-0014. Download the Managed Services brochure.

Desktop Management Services

We will station certified technicians and engineers at your location(s) using dedicated full-time staff or staff augmentation. We provide end-to-end, vendor-neutral solutions for end-user hardware and software needs.

Contract Maintenance Services

These services require a minimum one (1) year contract. Help ensure your IT assets are repaired on a timely basis so you can continue to be productive in your environment. Contract Maintenance Services include warranty and non-warranty repairs and parts management. IMAC incidents are executed as required and can include desk-side support and asset management.

Depot Services

We will execute warranty and non-warranty repair programs in a centralized location at your facility or ours. Depot Services include parts management, refurbishment, and redeployment of designated systems. A Hot Swap program can provide immediate replacement with pre-configured systems.

Help Desk Services

We provide solutions for your Help Desk including hardware and software end-user support through a single point of contact. We understand that IT uptime is critical—downtime can result in lost productivity and revenue.

Customized Client Services

Let our team of experts assess your IT needs. Choose from any of our offerings to develop a customized solution that will ensure you meet your business objectives.