Barracuda Networks knows how important it is to have 100% uptime in corporate environments. With the Instant Replacement Service, the company provides next day shipping of replacement hardware. If your Barracuda product fails, a replacement unit will be shipped to you within 1 business day so that you can get back up and running. This service is designed for corporate environments that cannot afford downtime.
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General
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Response Type
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Replacement
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Service Included
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Replacement
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Service Included
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Shipping
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Response Time
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24 hours
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Returns Policy
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There are no returns allowed on Barracuda product without written prior approval by the Barracuda Account Rep or the Barracuda Tech Support Group.
This includes DOA and Eval request. Eval’s, have a hard 30 day return window. For eval to be returned, RMA needs to be issued by day 20 of the Eval period to insure that PCC can return the unit in a timely manner. Those that fall outside of the 30 day window will not receive an RMA.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=10012531#BVSecondaryCustomerRatings