The Instant Replacement subscription provides an extended warranty, ensures a replacement is shipped overnight upon notification of a failed unit, assists with data migration to new unit and provides a RAID hard disk replacement as applicable. Instant Replacement also includes enhanced support with extended phone 24x7. An active Energize Updates subscription is required to purchase Instant Replacement to ensure the best customer experience.
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General
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Response Type
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Replacement
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Service Hours
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24x7
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Service Included
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Phone Support
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Service Included
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Replacement
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Coverage Period
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1 year(s)
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Response Time
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Next Business Day
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Contents
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Service plan documentation
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Returns Policy
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There are no returns allowed on Barracuda product without written prior approval by the Barracuda Account Rep or the Barracuda Tech Support Group.
This includes DOA and Eval request. Eval’s, have a hard 30 day return window. For eval to be returned, RMA needs to be issued by day 20 of the Eval period to insure that PCC can return the unit in a timely manner. Those that fall outside of the 30 day window will not receive an RMA.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=10102191#BVSecondaryCustomerRatings