When you have your own technical conferencing experts available to cover your conferencing usage, Premier Support can provide access to additional technical support when necessary and next-business-day part replacement to maximize system uptime and usage. Your team can expand their expertise with access to eSupport, Polycom's extensive KnowledgeBase. Premier Support also offers investment protection through software updates and upgrades throughout the life of your support contract. Deliverables include:
Unlimited Technical Phone Support
Software Upgrades and Updates
Advanced Parts Replacement
Escalation Support
e-Support
NOTE: this level of service does NOT include onsite service. For an optional onsite technician, you will need to order the Premier Plus level of service (sold separately).
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General
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Response Time
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Next Business Day
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Response Type
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Phone Support
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Response Type
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Replacement
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Service Included
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Technical support
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Service Included
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Software upgrades
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Service Included
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Software Update
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Service Included
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Knowledge base access
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Service Included
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Hardware replacement
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Service Included
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Phone Support
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Service Included
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Shipping
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Service Included
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Parts
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Coverage Period
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3 year(s)
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=10713936#BVSecondaryCustomerRatings