Next-Business-Day Gold Support Plan:
With an industry-leading class of service for organizations needing around-the-clock access to Quantum technical support, the Next-Business-Day Gold Support plan includes:
Remote problem diagnosis and support
Next-business-day on-site support
Next-business-day parts exchange
24/7 multilingual telephone support
24/7 access to online resources
Library firmware upgrades
Concurrent maintenance
StorageCare Guardian remote monitoring
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General
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Coverage Period
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3 year(s)
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Coverage Starts
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After Warranty Uplift
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Service Hours
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24x7
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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On-site
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Service Included
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Parts and labor
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Service Included
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Remote monitoring
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Service Included
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Remote Support
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Service Included
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Phone Support
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Service Included
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Maintenance
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Service Included
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Replacement
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Service Included
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Repair
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Service Included
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Firmware upgrades
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Service Included
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Knowledge base access
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Contents
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Service plan documentation
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Returns Policy
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Due to manufacturer restrictions, all sales on this item are final.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=11028973#BVSecondaryCustomerRatings