The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.
Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.
Choose 4-hour same business day hardware support when you need to: extend your hardware warranty coverage with prompt service for key systems and devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance and uptime; increase the return on your HP and multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites.
The Defective Media Retention service applies only to products and/or parts replaced by HP due to malfunction. It does not apply to any exchange of products and/or parts that have not failed.
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General
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Coverage Starts
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Day One
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Response Time
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4 Hours
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Response Type
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Repair / Replace
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Response Type
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Onsite
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Response Type
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Phone Support
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Repair
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Service Included
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Phone Support
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Service Included
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Hardware replacement
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Service Included
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Defective Media Retention
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Service Included
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On-site
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Service Included
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Parts and labor
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Coverage Period
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3 year(s)
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=11646886#BVSecondaryCustomerRatings