Adobe Platinum Maintenance and Support provides the technical and operational expertise to help you get the most out of your Adobe solutions. Through a proactive and flexible support program, Adobe Platinum Maintenance and Support helps keep your strategic applications running smoothly so that you can focus on your business.
Platinum Maintenance and Support is a comprehensive package designed to meet the needs of the majority of Adobe enterprise customers, who have deployed business critical applications. It provides a range of support services and offers personalised service and a deeper understanding of the customer's technical requirements, through senior level technical support consultants.
Features:
Service for up to four authorised technical contacts from your organisation
Unlimited phone, web and e-mail access to Adobe Platinum Support consultants
Prioritised , free phone service
Priority level case response times
Unlimited access to the Adobe online support service, eSupport
Remote diagnostics
Product upgrade releases
Maintenance releases
Patches and hot fixes
Additional Service Enhancements available to customise your support package
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Licensing
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License Attributes
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Technical support
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License Attributes
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Upgrade Protection
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License Attributes
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Renewal
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Duration (Maintenance)
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1 year(s)
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Contents
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Upgrade protection / technical support subscription renewal only
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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