This IBM ServicePac offers 24x7x4 Onsite Exchange service. With this service plan, a service technician is scheduled to arrive at the customer's location to perform an equipment exchange within four hours after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.
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General
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Coverage Period
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4 year(s)
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Response Time
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4 Hours
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Response Type
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Replacement
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Response Type
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Phone Support
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Response Type
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Onsite
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Service Hours
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24x7
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Service Included
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Parts and labor
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Service Included
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Remote Support
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Service Included
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Hardware replacement
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Service Included
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Advanced Exchange
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Service Included
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On-site
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Contents
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Service plan documentation
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Returns Policy
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Due to manufacturer restrictions, all sales on this item are final.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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