Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.
Features:
24/7 on-site support
Four-hour target response time for on-site support
24/7 multilingual telephone support
Priority call handling
24/7 access to online resources
Library firmware upgrades
Concurrent maintenance
StorageCare Guardian remote monitoring
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General
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Response Time
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4 Hours
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Service Hours
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24x7
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Service Included
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Firmware upgrades
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Service Included
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Knowledge base access
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Service Included
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Maintenance
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Service Included
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On-site
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Service Included
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Parts and labor
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Service Included
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Phone Support
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Service Included
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Remote monitoring
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Service Included
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Repair
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Service Included
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Replacement
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Coverage Period
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1 year(s)
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Contents
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Service plan documentation
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Returns Policy
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Due to manufacturer restrictions, all sales on this item are final.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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