With this ServicePac, repair is performed at your location (monitors receive onsite exchange). A service technician is scheduled to arrive at your location on the business day after IBM receives your call. Service hours are 8 a.m. to 5 p.m. local time, Monday through Friday, excluding holidays.
Service levels are response time objectives and are not guarantees. Service levels available are based on the specific product purchased. For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. If the failing part is a non-IBM component, you’ll provide the part and IBM will provide the labor to replace it.
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General
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Coverage Period
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1 year(s)
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Coverage Starts
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Day One
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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On-site
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Service Included
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Parts and labor
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Service Included
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Technical support
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Service Plan Type
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Servers
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=15010762#BVSecondaryCustomerRatings