PLEASE NOTE – Lexmark service plans can be either extensions of the base warranties, or upgrades to onsite plans. Purchasing an extended, onsite plan does not automatically upgrade your first year warranty to onsite. That is, if your original Lexmark warranty was a one-year carry-in service plan, and you purchase an onsite extended service plan, then depending on the model you may need to purchase an upgrade for your base first-year warranty if you want onsite service for your first year, too.Click here for the Lexmark service plan lookup tool on Worknet.
Under the advanced exchange option upon contacting Lexmark if Lexmark is unable to resolve the issue remotely Lexmark will provide you with an exchange printer. This exchange printer is a permanent replacement for your printer and automatically inherits your original printer's remaining warranty. This option requires Lexmark to collect your credit card details and retain them until receive the faulty unit. If the original printer isn't returned within 6 weeks Lexmark will invoice you for the full retail value of the unit at time of shipping.
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General
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Service Included
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Phone Support
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Response Type
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Phone Support
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Service Included
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Replacement
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Coverage Period
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2 year(s)
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Response Type
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Repair / Replace
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Service Included
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Trouble-shooting
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Service Included
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Advanced Exchange
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Response Time
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Next Business Day
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Response Type
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Advanced Exchange
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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