This 3-Year HP CarePack provides Same Business Day On-site Service. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Service is available during HP's extended business hours, standard business days from 8:00 a.m. to 9:00 p.m., Monday through Friday, excluding HP holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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General
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Response Time
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4 Hours
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Response Type
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Onsite
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Response Type
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Repair / Replace
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Response Type
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Phone Support
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Service Hours
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13x5
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Service Included
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E-mail consulting
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Service Included
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Replacement
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Service Included
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Remote monitoring
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Service Included
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Technical support
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Service Included
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Web support
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Service Included
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Repair
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Service Included
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Phone Support
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Service Included
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Parts and labor
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Service Included
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Hardware support
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Service Included
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On-site
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Service Plan Type
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Enterprise Storage
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Coverage Period
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3 year(s)
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Compatibility Notes
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HP 1/8 G2 LTO-4 Ultrium 1760 SAS SmartBuy Tape Autoloader
HP 1/8 G2 Ult 920 Tape Autoloader Bundle
HP StorageWorks 1/8 G2 LTO-4 Ultrium 1760 SAS Tape Autoloader
HP StorageWorks 1/8 G2 LTO-4 Ultrium 1760 SCSI Autoloader
HP StorageWorks 1/8 G2 Ultrium 920 SAS Autoloader
HP StorageWorks 1/8 Ultrium 232 G2 Tape Autoloader
HP StorageWorks 1/8 Ultrium 448 G2 Tape Autoloader
HP StorageWorks 1/8 Ultrium 920 G2 Tape Autoloader
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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