This service is a 2 Year extension of the original 1 Year you get out of the box. It's an express exchange. Customer's must call Brother, they trouble shoot with the customer and if Brother can't fix it they send them another machine USUALLY in 48 hours. It depends on the circumstances.
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General
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Coverage Period
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2 year(s)
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Service Included
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Express exchange
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Service Plan Type
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Printers - Multifunction
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Compatibility Notes
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This plan goes with the following printers:
DCP1000 DCP1200 DCP1400 HL1650 HL1650N HL1660E HL1670N HL1850 HL1870N MFC6650MC MFC6800 MFC7200FC MFC7750 MFC8600 MFC8700 MFC9100C MFC9200C MFC9600 MFC9700 MFC9800 PPF3750 PPF3800 PPF4750 PPF4750E SC2000
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=416125#BVSecondaryCustomerRatings