This 3-Year HP Care Pack Same Business Day On-site Service provides service for the ProLiant DL380. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Service is available during HP's extended business hours, standard business days from 8:00 a.m. to 9:00 p.m., Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
|
General
|
|
|
Coverage Period
|
3 year(s)
|
|
Coverage Starts
|
Day One
|
|
Response Time
|
4 Hours
|
|
Response Type
|
Repair / Replace
|
|
Response Type
|
Onsite
|
|
Response Type
|
Phone Support
|
|
Service Hours
|
13x5
|
|
Service Included
|
Technical support
|
|
Service Included
|
E-mail consulting
|
|
Service Included
|
Remote monitoring
|
|
Service Included
|
On-site
|
|
Service Included
|
Hardware support
|
|
Service Included
|
Remote Support
|
|
Service Included
|
Parts and labor
|
|
Service Included
|
Web support
|
|
Service Plan Type
|
Servers
|
|
Timeline for Purchase
|
Time of Hardware Purchase
|
|
Contents
|
Service plan documentation
|
|
Returns Policy
|
This product is subject to our return policy. Please see our complete return policy for details.
|
|
Warranty - Labor
|
3 Years
|
|
Warranty - Parts
|
3 Years
|
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=5421613#BVSecondaryCustomerRatings