This 4-Year HP Care Pack can be added to the t5500 Thin Client CPU only. Coverage includes remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution. If the problem cannot be resolved remotely, HP will replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 2:00 p.m. local time. Your permanent replacement unit will be delivered by 10:30 a.m. the following business day in most areas within the continental United States. Service within 1 to 2 days is available in selected areas of Alaska and Hawaii. Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays. Shipping charges - for both the returned and replacement products - are prepaid by HP.
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General
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Coverage Period
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4 year(s)
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Covered Configurations
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CPU Only
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Response Time
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Next Business Day
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Response Type
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Replacement
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Service Included
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Remote monitoring
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Service Included
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Express exchange
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Service Included
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Shipping
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Service Included
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Installation / training
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Service Included
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Configuration
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Service Included
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Replacement
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Service Included
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Phone consulting
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Service Plan Type
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Thin Client Hardware
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Contents
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Service plan, documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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4 Years
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Warranty - Parts
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4 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=5541332#BVSecondaryCustomerRatings