This 3-Year ThinkPlus onsite repair plan offers 9x5xNext Business Day service. This warranty upgrade offering can only be sold when the machine is still covered under its base warranty.
With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within the next business day after remote problem determination is completed. Service is available from 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays. Parts and labor are included.
Hardware problem determination is performed to the component level. For components made by other manufacturers, the customer must provide the replacement part and this service plan will provide the labor to replace it. If a Technical Support Agreement with the manufacturer is available, procurement and cost of the replacement part may also be included.
The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This plan must be activated after purchase in order to use the service.
|
General
|
|
|
Coverage Period
|
3 year(s)
|
|
Coverage Starts
|
Day One
|
|
Response Time
|
Next Business Day
|
|
Response Type
|
Onsite
|
|
Response Type
|
Repair
|
|
Response Type
|
Phone Support
|
|
Service Hours
|
9x5 (Excludes Holidays)
|
|
Service Included
|
Parts
|
|
Service Included
|
Repair
|
|
Service Included
|
Remote monitoring
|
|
Service Included
|
Labor
|
|
Service Included
|
Phone Support
|
|
Service Plan Type
|
Notebooks
|
|
Timeline for Purchase
|
During Base Warranty
|
|
Timeline for Purchase
|
Time of Hardware Purchase
|
|
Compatibility Notes
|
ThinkPad R50 1830
ThinkPad R50P 1832
ThinkPad R52 1847
ThinkPad R52 1860
ThinkPad T43 1871
ThinkPad T43 1876
ThinkPad R52 1958
ThinkPad T30 2366
ThinkPad X40 2371
ThinkPad T40/T41 2373
ThinkPad T40 2379
ThinkPad X40 2382
ThinkPad G40 2389
ThinkPad X41 2525
ThinkPad X41 2528
ThinkPad T20/T21/T22/T23
ThinkPad A30p/A31p 2653
Express ThinkPad T43 & T43P 2687
ThinkPad R40 2723
ThinkPad G41 2882
ThinkPad R51 2888
|
|
Contents
|
Service plan documentation
|
|
Returns Policy
|
This product is subject to our return policy. Please see our complete return policy for details.
|
|
Warranty - Labor
|
3 Years
|
|
Warranty - Parts
|
3 Years
|
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=5792246#BVSecondaryCustomerRatings