This 3-Year 4-Hour 24x7 Same Day Hardware Support HP CarePack provides support for the HP MSL 2024. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate the problem and facilitate resolution.
For issues that cannot be resolved remotely, an authorized HP Services representative arrives onsite within 4 hours after the customer's call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns covered hardware to operational condition, repairing or replacing components or entire units as necessary.
Coverage includes all required parts and materials. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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General
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Coverage Period
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3 year(s)
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Response Time
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4 Hours
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Service Hours
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24x7
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Replacement
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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Hardware support
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Service Included
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Phone Support
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Service Plan Type
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Enterprise Storage
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Compatibility Notes
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HP StorageWorks MSL2024 1 LTO-4 Ultrium 1760 SAS Tape Library HP StorageWorks MSL2024 1 LTO-4 Ultrium 1840 Fibre Channel Tape Library HP StorageWorks MSL2024 1 LTO-4 Ultrium 1840 Tape Library HP StorageWorks MSL2024 1 Ultrium 448 Drive Library HP StorageWorks MSL2024 1 Ultrium 920 Drive Tape Library HP StorageWorks MSL2024 1 Ultrium 960 4Gb FC Library HP StorageWorks MSL2024 1 Ultrium 960 Drive Library HP StorageWorks MSL2024 1-drive LTO-4 Ultrium 1760 SCSI Tape Library HP StorageWorks MSL2024 2 Ultrium 448 Drive Library HP StorageWorks MSL2024 2 Ultrium 920 Drive Tape Library HP StorageWorks MSL2024 Ultrium 920 SAS Tape Library
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=7151451#BVSecondaryCustomerRatings