This 5-Year HP CarePack provides Next Business Day Hardware support. It allows customers to increase their equipment availability and productivity with high-quality onsite and remote support. Customers should choose Next Business Day Hardware Support to extend their hardware warranty coverage for key systems and devices, obtain easy-to-buy, easy-to-use onsite services, improve hardware performance and uptime, increase the return on their HP and multivendor hardware investments and enjoy consistent service coverage across geographically dispersed sites.
With this service, HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. With standard business hours, standard business days, service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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General
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Repair / Replace
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Response Type
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Phone Support
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Remote Support
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Service Included
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Repair
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Service Included
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Replacement
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Service Included
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Parts and labor
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Service Included
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On-site
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Service Included
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Phone Support
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Service Included
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Hardware support
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Service Plan Type
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Does Not Include Monitor
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Service Plan Type
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Workstations
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Coverage Period
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5 year(s)
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Compatibility Notes
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HP Compaq dc5750 Microtower PC
HP Compaq dx2450 Microtower PC
HP ProLiant xw460c Blade Workstation
HP xw3400 Workstation
HP xw4100 Workstation
HP xw4200 Workstation
HP xw4300 Workstation
HP xw4400 Workstation
HP xw4550 Workstation
HP xw4600 Workstation
HP xw6000 Workstation
HP xw6200 Workstation
HP xw6400 Workstation
HP xw6600 Workstation
HP xw8000 Workstation
HP xw8200 Workstation
HP xw8400 Workstation
HP xw8600 Workstation
HP xw9300 Workstation
HP xw9400 Workstation
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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5 Years
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Warranty - Parts
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5 Years
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