This 3-Year HP CarePack provides Same Business Day On-site Service. Coverage includes remote problem diagnosis and support; HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Service is available during HP's extended business hours, standard business days from 8:00 a.m. to 9:00 p.m., Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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General
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Response Time
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4 Hours
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Service Hours
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13x5
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Service Included
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Technical support
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Service Included
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Remote monitoring
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Service Included
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Repair
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Service Included
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Web support
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Service Included
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Replacement
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Service Included
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E-mail consulting
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Service Plan Type
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Enterprise Storage
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Coverage Period
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3 year(s)
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Compatibility Notes
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HP StorageWorks MSL4048 1 LTO-4 Ultrium 1840 Fibre Channel Tape Library
HP StorageWorks MSL4048 1 LTO-4 Ultrium 1840 Tape Library
HP StorageWorks MSL4048 1 Ultrium 448 Drive Library
HP StorageWorks MSL4048 1 Ultrium 920 Drive Tape Library
HP StorageWorks MSL4048 1 Ultrium 960 4Gb FC Library
HP StorageWorks MSL4048 1 Ultrium 960 Drive Library
HP StorageWorks MSL4048 2 LTO-4 Ultrium 1760 SAS Tape Library
HP StorageWorks MSL4048 2 LTO-4 Ultrium 1840 Fibre Channel Tape Library
HP StorageWorks MSL4048 2 LTO-4 Ultrium 1840 Tape Library
HP StorageWorks MSL4048 2 Ultrium 448 Drive Library
HP StorageWorks MSL4048 2 Ultrium 920 Drive Tape Library
HP StorageWorks MSL4048 2 Ultrium 960 4Gb FC Library
HP StorageWorks MSL4048 2 Ultrium 960 Drive Library
HP StorageWorks MSL4048 2-drive LTO-4 Ultrium 1760 SCSI Tape Library
HP StorageWorks MSL4048 Ultrium 920 SAS Tape Library
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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