This 3-Year HP CarePack provides 4-Hour 24x7 Same Day Hardware Support. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate the problem and facilitate resolution.
For issues that cannot be resolved remotely, an authorized HP Services representative arrives onsite within 4 hours after the customer's call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns covered hardware to operational condition, repairing or replacing components or entire units as necessary.
Coverage includes all required parts and materials. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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General
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Response Time
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4 Hours
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair
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Service Hours
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24x7
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Technical support
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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Phone Support
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Service Included
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Hardware support
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Service Plan Type
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Drives & Storage Hardware
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Coverage Period
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3 year(s)
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Compatibility Notes
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HP StorageWorks MSL8096 2 LTO-4 Ultrium 1760 SAS Tape Library
HP StorageWorks MSL8096 2 LTO-4 Ultrium 1840 Fibre Channel Tape Library
HP StorageWorks MSL8096 2 LTO-4 Ultrium 1840 Tape Library
HP StorageWorks MSL8096 2 Ultrium 920 SAS Tape Library
HP StorageWorks MSL8096 2 Ultrium 960 4Gb FC Library
HP StorageWorks MSL8096 2 Ultrium 960 Library
HP StorageWorks MSL8096 4 LTO-3 Ultrium 960 Fibre Channel Tape Library
HP StorageWorks MSL8096 4 LTO-4 Ultrium 1840 Fibre Channel Tape Library
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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