This 3-Year HP CarePack provides Same Business Day On-site Service. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Service is available during HP's extended business hours, standard business days from 8:00 a.m. to 9:00 p.m., Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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General
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Response Time
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4 Hours
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Response Type
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Onsite
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Service Hours
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13x5
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Service Included
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Web support
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Service Included
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Repair
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Service Included
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Technical support
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Service Included
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E-mail consulting
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Service Included
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Remote monitoring
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Service Included
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Replacement
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Service Plan Type
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Drives & Storage Hardware
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Coverage Period
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3 year(s)
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Contents
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Service plan, documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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