Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.
For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP. The coverage window specifies the time during which the described services are delivered onsite or remotely.
Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
This service is available 24 hours a day, 7 days a week (including HP holidays) w/ 4 hour on-site hardware support.
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General
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Coverage Period
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3 year(s)
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Response Time
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4 Hours
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair
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Service Hours
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24x7
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Service Included
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Hardware support
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Service Included
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On-site
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Service Included
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Parts and labor
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Service Included
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Phone Support
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Service Included
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Remote Support
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Service Included
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Repair
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Service Plan Type
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Servers
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Compatibility Notes
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HP ProLiant BL680c G5 Configure-to-order Blade
HP ProLiant BL680c G5 E7310 1.6GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 E7320 2.13GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 E7330 2.4GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 E7340 2.4GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 Special Blade Server
HP ProLiant BL685c 8214 2.2GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8216 2.4GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8218 2.6GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8220 2.8GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8222 3.0GHz Dual Core 2P Blade Server
HP ProLiant BL685c Configure-to-order Blade
HP ProLiant BL685c G5 8354 2.2GHz Quad Core 2P 8GB Blade Server
HP ProLiant BL685c G5 8356 2.3GHz Quad Core 2P 8GB Blade Server
HP ProLiant BL685c G5 Configure-to-order Blade
HP ProLiant BL685c G5 Special Server
HP ProLiant BL685c Special Blade Server
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=8700132#BVSecondaryCustomerRatings