When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP. If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).As part of this service, HP provides access to certain commercially available electronic and Web-based tools.
This service is available from 8am-5pm on standard business days (excluding HP holidays).
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General
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Coverage Period
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3 year(s)
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Coverage Starts
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Day One
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Response Time
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Next Business Day
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Response Type
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Advanced Exchange
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Equipment exchange
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Service Plan Type
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Printers - Ink-jet & Other
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Timeline for Purchase
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Time of Hardware Purchase
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Contents
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Service plan agreement documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=8811211#BVSecondaryCustomerRatings