When the Customer experiences a system problem and reports it to the HP Response Center via a designated HP support telephone number, the Customer is connected to an HP-certified resolution engineer. The engineer first attempts to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, an HP engineer may initiate and perform remote diagnostics to facilitate remote problem resolution.
For technical hardware issues that cannot, in HP's judgment, be quickly resolved remotely, an HP customer support engineer is quickly engaged and, if necessary, sent to the Customer's site to provide onsite technical support on covered hardware products to return them to operating condition. . For critical problems with covered hardware that cannot be quickly resolved remotely, HP will use commercially reasonable efforts to return the covered hardware to operating condition within 6 hours of the initial service request to the HP Response Center. Call-to-repair time refers to the period of time that begins when the initial service request is logged at the HP Response Center and ends with HP's determination that the hardware is repaired. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or equivalent to new in performance. Replaced parts become the property of HP.
To support HP call-to-repair time commitments, an inventory of critical replacement parts is maintained for call-to-repair Customers. This inventory is stored at an HP designated facility. These parts are managed to allow for increased inventory availability and are accessible to HP support engineers responding to an eligible service request.
This service is available 24 hours a day, 7 days a week (including HP holidays) w/ 6 hour on-site hardware support. No committed repair time for the first 30 days or until assessment has been performed.
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General
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Coverage Period
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3 year(s)
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Response Time
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6 Hours
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Service Hours
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24x7
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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Replacement
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Service Included
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Phone Support
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Service Included
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Remote monitoring
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Hardware support
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Service Plan Type
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Servers
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Compatibility Notes
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HP ProLiant BL680c G5 Configure-to-order Blade
HP ProLiant BL680c G5 E7310 1.6GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 E7320 2.13GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 E7330 2.4GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 E7340 2.4GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 Special Blade Server
HP ProLiant BL685c 8214 2.2GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8216 2.4GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8218 2.6GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8220 2.8GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8222 3.0GHz Dual Core 2P Blade Server
HP ProLiant BL685c Configure-to-order Blade
HP ProLiant BL685c G5 8354 2.2GHz Quad Core 2P 8GB Blade Server
HP ProLiant BL685c G5 8356 2.3GHz Quad Core 2P 8GB Blade Server
HP ProLiant BL685c G5 Configure-to-order Blade
HP ProLiant BL685c G5 Special Server
HP ProLiant BL685c Special Blade Server
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=8916961#BVSecondaryCustomerRatings