Lenovo will perform Problem Determination remotely. You are requested to work with Lenovo during Problem Determination and to perform those activities that Lenovo may request. The Problem Determination aim is to identify whether the problem resides with your Lenovo Machine or with other machines or software. If the Problem Determination result is that your Lenovo Machine is failing, and non functional, then a service technician will be dispatched to arrive at your location within the Next Business Day from the time the Problem Determination is finished. In all other cases the date and time for On-Site intervention will be mutually agreed upon. The Next Business Day response time is an average target and not a committed service level, neither for response time nor for problem resolution time. Lenovo provides Service during normal business hours (e.g. Monday to Friday 08:00 to 17:00) excluding public and national holidays. Lenovo will either repair or exchange the failing Machine at your location and verify its functionality. You must provide a suitable working area, clean and well lit, to allow disassembly
and reassemble of the Lenovo Machine.
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General
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Coverage Period
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3 year(s)
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Hardware support
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=9069338#BVSecondaryCustomerRatings