HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.
When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.
If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. The replaced product or part must be returned within the specified timeframe and becomes the property of HP. The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs. HP will ship the replacement product in a container suitable for returning the defective product to HP.
Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
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General
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Response Time
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Next Business Day
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Response Type
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Advanced Exchange
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Remote Support
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Service Included
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Advanced Exchange
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Service Included
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Return shipping
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Service Plan Type
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Printers - Ink-jet & Other
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Coverage Period
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4 year(s)
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Compatibility Notes
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HP Officejet H470 Mobile Printer
HP Officejet H470b Mobile Printer
HP Officejet H470wbt Mobile Printer
HP Officejet H470wf Mobile Printer
HP Officejet Pro K550dtn Color Printer
HP Officejet Pro K550dtwn Color Printer
HP Officejet Pro K550xi dtn Color Printer
HP Officejet Pro K850 Color Printer
HP Officejet Pro K850dn Color Printer
HP Officejet Pro K8600 Printer
HP Officejet Pro K8600 Printer
HP Officejet Pro K8600dn Printer
HP Officejet Pro K8600dn Printer
HP Officejet Pro L7480 All-in-One Printer
HP Officejet Pro L7550 All-in-One Printer
HP Officejet Pro L7555 All-in-One Printer
HP Officejet Pro L7580 All-in-One Printer
HP Officejet Pro L7590 All-in-One Printer
HP Officejet Pro L7590 All-in-One Printer Display Shipper
HP Officejet Pro L7650 All-in-One Printer
HP Officejet Pro L7680 All-in-One Printer
HP Officejet Pro L7750 All-in-One Printer
HP Officejet Pro L7780 All-in-One Printer
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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4 Years
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Warranty - Parts
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4 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=9143315#BVSecondaryCustomerRatings