When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.
If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. The replaced product or part must be returned within the specified timeframe and becomes the property of HP. The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs. HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
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General
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Replacement
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Remote Support
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Service Included
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Phone Support
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Service Included
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Technical support
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Service Included
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Equipment exchange
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Service Included
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Shipping
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Service Plan Type
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Printers - Multifunction
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Coverage Period
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4 year(s)
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Compatibility Notes
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HP Color LaserJet CB459A Roller Kit HP Color LaserJet CP1215 Printer HP Color LaserJet CP1217 Printer HP Color LaserJet CP1514n Printer HP Color LaserJet CP1515n Printer HP Color LaserJet CP1518ni Printer HP Deskjet 460c HP Deskjet 460cb HP Deskjet 460wbt HP Deskjet 460wf HP LaserJet M1120 Multifunction Printer HP LaserJet M1120n Multifunction Printer HP LaserJet M1319f Multifunction Printer HP Photosmart B8550 Photo Printer HP Photosmart B8558 Photo Printer HP Photosmart C6150 All-in-One Printer HP Photosmart C6175 All-in-One Printer HP Photosmart C6180 All-in-One Printer HP Photosmart C6183 All-in-One Printer HP Photosmart C6188 All-in-One Printer HP Photosmart C6240 All-in-One Printer HP Photosmart C6250 All-in-One Printer HP Photosmart C6270 All-in-One Printer HP Photosmart C6280 All-in-One Printer HP Photosmart C6283 All-in-One Printer HP Photosmart C6285 All-in-One Printer HP Photosmart C6286 All-in-One Printer HP Photosmart C7150 All-in-One Printer HP Photosmart C7180 All-in-One Printer HP Photosmart C7183 All-in-One Printer HP Photosmart C7188 All-in-One Printer HP Photosmart C7250 All-in-One Printer HP Photosmart C7280 All-in-One Printer HP Photosmart C7283 All-in-One Printer HP Photosmart C8150 All-in-One Printer HP Photosmart C8180 All-in-One Printer HP Photosmart C8183 All-in-One Printer HP Photosmart Pro B8330 Printer HP Photosmart Pro B8350 Printer HP Photosmart Pro B8850 Photo Printer HP Photosmart Pro B9180 Photo Printer
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=9439036#BVSecondaryCustomerRatings