This service upgrades the products standard 1-Year Depot Repair Warranty to a 4-Year Depot Repair Service w/ Think Pad Protection. During the warranty period you will have 24x7 access to Lenovo's technical support team. And if you have a problem, Lenovo will be there 365 days a year to help you. If they can't fix your problem over the phone, Lenovo will cover the cost to ship the product to their repair facility where Lenovo certified technicians will resolve your problem. Most systems are repaired within 2 business days. The entire process including shipping will require a 5 to 7 day turnaround time.
ThinkPad protection keeps you productive, avoiding costly downtime resulting from damage to your notebook. ThinkPad protection gives you the peace of mind of knowing that your notebook is protected. ThinkPad protection lowers the notebook’s total cost of ownership by extending its life and protecting your investment. Quick repair and replacement of parts ensure efficient problem resolution and increase your productivity. Service is provided by Lenovo, not a third party insurer, so instead of filing a claim, you deal with a simple repair/replacement process. Data is quickly and securely transferred to a new PC in the event replacement is required.
Damage from drops and falls under normal use, Damage from electrical surges, Liquid spills, and LCD damage are all covered under TPP. ThinkPad Protection does not cover theft or loss, intentional fire, cosmetic or pre-existing damage or damage resulting from misuse or use under abnormal operating conditions.
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General
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Response Type
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Repair
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Response Type
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Replacement
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Response Type
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Phone Support
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Service Included
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Accidental Damage Coverage
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Service Included
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Parts and labor
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Service Included
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Phone Support
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Service Included
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Technical support
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Service Included
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Shipping
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Service Included
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Depot Repair
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Service Included
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Replacement
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Coverage Period
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4 year(s)
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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4 Years
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Warranty - Parts
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4 Years
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