Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution.
Where necessary, onsite assistance will be provided by an authorized HP representative. Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Solution Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local HP field office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP.
In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.
This On-Site hardware support service also offers accidental damage protection, defective media retention and computrace.
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General
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Repair / Replace
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Response Type
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Phone Support
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Service Included
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Firmware upgrades
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Service Included
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Accidental Damage Protection
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Service Included
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Computrace
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Service Included
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Defective Media Retention
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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Replacement
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Phone Support
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Service Included
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Hardware support
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Service Plan Type
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Notebooks
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Service Plan Type
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Does Not Include Monitor
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Coverage Period
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4 year(s)
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Compatibility Notes
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HP Compaq 2510p Notebook PC
HP Compaq 2710p Notebook PC
HP Compaq 6510b Notebook PC
HP Compaq 6515b Notebook PC
HP Compaq 6530b Notebook PC
HP Compaq 6535b Notebook PC
HP Compaq 6710b Notebook PC
HP Compaq 6715b Notebook PC
HP Compaq 6730b Notebook PC
HP Compaq 6735b Notebook PC
HP Compaq 6910p Notebook PC
HP Compaq 8510p Notebook PC
HP Compaq 8510w Mobile Workstation
HP Compaq 8710p Notebook PC
HP Compaq 8710w Mobile Workstation
HP Compaq dc7800 Small Form Factor PC
HP Compaq nc6400 Notebook PC
HP Compaq nx9420 Notebook PC
HP EliteBook 2530p Notebook PC
HP EliteBook 2730p Notebook PC
HP EliteBook 6930p Notebook PC
HP EliteBook 8530p Notebook PC
HP EliteBook 8530w Mobile Workstation
HP EliteBook 8730w Mobile Workstation
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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4 Years
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Warranty - Parts
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4 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=9505048#BVSecondaryCustomerRatings