Barracuda Networks' specialists know how important it is to have 100% uptime in corporate environments. They have worked hard to build industrial strength reliable "carrier grade" equipment. Their systems have a 99.99% uptime.
They are also realistic and understand that sometimes things still go wrong and equipment does fail. They therefore offer the Barracuda Instant Replacement Service.
With the Instant Replacement Service next day shipping of replacement hardware is provided. If your Barracuda product fails, a replacement unit will be shipped within 24 hours so that you can get back up and running. Barracuda Networks will bill you pending return of the failed unit but once the unit is received, you will be fully credited. This service is designed for corporate environments that cannot afford downtime.
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General
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Response Type
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Replacement
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Service Included
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Replacement
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Service Included
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Shipping
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Response Time
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24 hours
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Returns Policy
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There are no returns allowed on Barracuda product without written prior approval by the Barracuda Account Rep or the Barracuda Tech Support Group.
This includes DOA and Eval request. Eval’s, have a hard 30 day return window. For eval to be returned, RMA needs to be issued by day 20 of the Eval period to insure that PCC can return the unit in a timely manner. Those that fall outside of the 30 day window will not receive an RMA.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=9731694#BVSecondaryCustomerRatings