It’s a jungle out there. And by “out there” we mean your enterprise IT. And by “jungle” we mean the huge number of technologies like ABAP, Java, and .NET that handle your business processes on multiple system components. Of course these service-enabled, distributed, heterogeneous systems can be accessed on all those BYOD via many different channels. One of the great challenges all this causes is finding out why performance is degrading. In short, have you ever tried to find one root (cause) in a jungle?
In order to identify the root cause of incidents, IT needs to use a systematic, top-down approach to isolate the erroneous component and subsequently resolve the issue. Unfortunately, even though the most common causes are network related
, admins frequently look for data from things like servers, security, application design/health, and end client systems or users – which have nothing to do with networking.