Aaron Russo - Senior Manager for Tech Sales Data Center
Aaron Russo
Senior Manager for Tech Sales Data Center
Jeff Stork - Software Delivery Practice Manager
Jeff Stork
Senior Service Manager
Lane Shelton - Vice President of Software Business Development
Lane Shelton
Vice President of Software Business Development
Tony Dancona - Vice President of VMware EUC
Tony Dancona
VP VMware EUC, Solutions and Services
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Richard Emil - Director of Solutions and Services
Featured Story

Lifecycle by the Numbers

The Latest Results Are In

by Richard Emil | Thursday, February 23, 2017

Software Level Agreements (SLAs) are the most common way to establish IT service expectations. However, building the appropriate SLAs is challenge, enforcing such SLA attainment while maintaining associate cost structures is an entirely different discipline that few have mastered. 

It’s no wonder why SLA management is a hot topic in this quarter’s survey. Here are a few highlights:

• Nearly 50% of organizations are examining their SLAs across the board in end-user support, applications, lifecycle services, and business services.

• Only 1% of respondents indicated that they didn’t know if their business was leveraging software to improve their Information Technology Infrastructure Library (ITIL).

• More often than not, organizations only met—not exceeded—maturity in meeting SLAs and maintaining user changes.

The Pulse Of Software Trends

Are You Prepared to Move to Windows 10?

by Rick Sabarese | 02.21.17

If you’re into all things IT like we are, then I’m sure you’re aware that Microsoft is set to end support for Windows 7 in 2020. To stay ahead of the game—and to take advantage of new business and security features—now is the time to start looking into migration to Windows 10. To help get a better idea of how IT decision makers view their migration projects, Connection recently partnered with research firm IDG to ask them about their goals and challenges related to Windows 10.

The Logic of Logic Layer

Moving to a Converged Data Center is Easier Than You Think

by Kurt Hildebrand | 02.17.17

The software-defined data center (SDDC) is increasingly considered to be the next step in the evolution of virtualization and cloud computing. It typically consists of three core components: network virtualization, server virtualization, and storage virtualization. But a business logic layer is also required to translate application requirements, SLAs, policies, and cost considerations into provisioning and management instructions.

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Our technology blog, Connected, serves as your one-stop resource for valuable insights from our on-staff technology experts and featured industry leaders regarding the latest news and information on business IT solutions and technology trends.

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