Commercial Care Pack Services

          HP Care Pack Services PSG

          HP Care Packs for Commercial PCs are for HP Desktops, Workstations, Notebooks, Point of Sale Solutions, tablet PCs and Handheld Devices.

          HP Care Pack Services provide a crucial bridge between the standard warranty offered on hardware products and the level of service customers need to most effectively run their businesses. With a variety of service offerings, HP Care Pack Services give customers the ability to customize a service solution that best meets their needs.

          HP Care Pack Services for Commercial PCs include the following services:

          • Service Extension
          • Next Business Day* Exchange
          • 4-hour Same Business Day* Response
          • Accidental Damage Protection (ADP)
          • Defective Media Retention (DMR)
          • Computrace Theft Protection**
          • Data Recovery Service
          • Traveler Service
          • Post Warranty Service
          • PC Helpdesk

          Contact us today to learn more about HP Care Pack Services.

          For more information, please complete this Information Request form or you can contact your Account Manager at 1-800-800-0014 (business customers) or 1-800-800-0019 (public sector customers).

          *Service levels and response times for HP Care Packs may vary depending on your geographic location.
          ** The Computrace agent is shipped turned off, and must be activated by customers when they purchase a subscription. Subscriptions can be
          purchased for terms ranging from one to four years. Service is limited—check with Absolute for availability outside the U.S. The
          Absolute Recovery Guarantee is a limited warranty. Certain conditions apply. For full details visit: Data Delete is
          an optional service provided by Absolute Software. If utilized, the Recovery Guarantee is null and void. In order to use the Data
          Delete service, customers must first sign a Pre-Authorization agreement and then purchase one or more RSA SecurID tokens from
          Absolute Software.

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