eCarePAK plans are optional direct-from-Canon plans that extend service beyond the initial warranty period and replace the current CarePAK card. eCarePAK plans are "virtual", and do not require a hardcopy card as the CarePAK plans did.
The Advanced Exchange Program is a convenient way for you to obtain a replacement Canon product when it requires service. It enables you to minimize your downtime by having the defective product exchanged for a comparable refurbished product usually by the next business day (two business days for Alaska and Hawaii).
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General
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Response Time
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Next business day (2 business days for Alaska and Hawaii)
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Response Type
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Replacement
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Service Included
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Replacement
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=12474131#BVSecondaryCustomerRatings