If the manufacturer part number of the service pack ends with an "E", key the order as an SD doc type. Other wise key the order as an SO doc type.
Exception: on some older skus, if the part number ends in –001, key as an SD, and if it ends in –002, key as an SO.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=12683312#BVSecondaryCustomerRatings