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Are Adobe products critical to your business? Will you want assistance with advanced interoperability issues, or help with network configuration and deployment of Adobe products, including Adobe server products?
The Adobe Gold support program makes it easy to obtain the support expertise you need - from advanced configuration and deployment issues to troubleshooting techniques tailored to your Adobe solutions and business. The annual fee lets you manage your support costs, while optional service enhancements allow you to extend and customize your support program as needed.
The Gold support program offers the same service levels as Platinum (phone support, Knowledgebase access, customer support portal, and remote access), but does not include maintenance (upgrade protection). Customers can maintain their applications by complementing Gold support with a maintenance plan. Gold support is structured to complement Adobe’s desktop products, including Adobe Acrobat, Creative Suite, and Flash software. Adobe Gold Support is offered as an annual contract, making your support costs affordable and predictable over a 12-month period.
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Licensing
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Fulfillment Type
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Maintenance Only
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Maintenance Included
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Yes
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Licensing Programs
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Adobe CLP
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Duration (Maintenance)
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24 month(s)
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Point Value
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30000 point(s)
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License Attributes
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Technical support
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License Volume (#points)
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Level 4
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Contents
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Technical support subscription only
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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