Quantum's Bronze Support Plan is an economical choice for single-site storage environments or non-critical operations. Quantum Bronze customers get free telephone support and next-day on-site service, making it ideal for small to mid-size organizations that want a cost-effective, yet responsive support solution.
Features:
On-site support Monday through Friday
Next-business-day response for on-site support
Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time
24/7 access to online resources
Library firmware upgrades
Concurrent maintenance
StorageCare Guardian remote monitoring
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General
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Coverage Period
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1 year(s)
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Coverage Starts
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After Base Warranty
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Firmware upgrades
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Service Included
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Knowledge base access
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Service Included
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Maintenance
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Service Included
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On-site
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Service Included
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Parts and labor
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Service Included
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Phone Support
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Service Included
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Remote monitoring
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Service Included
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Repair
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Service Included
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Replacement
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Contents
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Service plan documentation
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Returns Policy
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Due to manufacturer restrictions, all sales on this item are final.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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