This 3-Year IBM ServicePac offers 24x7x4 Onsite Repair service for your covered xSeries. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.
IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.
The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.
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General
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Coverage Starts
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Day One
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Response Time
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4 Hours
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Response Type
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Onsite
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Response Type
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Repair / Replace
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Service Hours
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24x7
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Service Included
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Repair
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Service Included
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Labor
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Service Included
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Parts
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Service Included
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Remote monitoring
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Service Plan Type
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Servers
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Timeline for Purchase
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Time of Hardware Purchase
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Timeline for Purchase
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During Base Warranty
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Coverage Period
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3 year(s)
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Compatibility Notes
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xSeries 342 8669
xSeries 8670
xSeries 382 8834
xSeries 346 8840
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=255430#BVSecondaryCustomerRatings