This 4-Year HP Care Pack provides 9x5 Next Business Day Hardware Support for your covered HP Compaq desktop CPU's only. It allows customers to increase their equipment availability and productivity with high-quality on-site and remote support. Customers should choose Next Business Day Hardware Support to extend their hardware warranty coverage for key systems and devices, obtain easy-to-buy, easy-to-use on-site services, improve hardware performance and uptime, increase the return on their HP and multivendor hardware investments and enjoy consistent service coverage across geographically dispersed sites.
With this service, HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. With standard business hours, standard business days, service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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General
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Coverage Period
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4 year(s)
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Covered Configurations
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CPU Only
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Replacement
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Service Included
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Parts and labor
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Service Included
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Remote monitoring
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Service Included
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Repair
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Phone Support
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Service Included
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Hardware support
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Service Plan Type
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Desktops
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Compatibility Notes
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Compaq Evo D510 Convertible Minitower
Compaq Evo D510 Small Form Factor
HP Compaq 2510p Notebook PC
HP Compaq 2710p Notebook PC
HP Compaq d530 Convertible Minitower Desktop PC
HP Compaq d530 Small Form Factor Desktop PC
HP Compaq d530 Ultra-slim Desktop PC
HP Compaq d538 Convertible Minitower Desktop PC
HP Compaq d538 Small Form Factor Desktop PC
HP Compaq dc5000 Microtower PC
HP Compaq dc5000 Small Form Factor PC
HP Compaq dc5100 Microtower PC
HP Compaq dc5100 Small Form Factor PC
HP Compaq dc5700 Microtower PC
HP Compaq dc5700 Small Form Factor PC
HP Compaq dc5750 Microtower PC
HP Compaq dc5750 Small Form Factor PC
HP Compaq dc5750 Small Form Factor PC
HP Compaq dc5800 Microtower PC
HP Compaq dc5800 Small Form Factor PC
HP Compaq dc5850 Microtower PC
HP Compaq dc5850 Small Form Factor PC
HP Compaq dc7100 Convertible Minitower PC
HP Compaq dc7100 Small Form Factor PC
HP Compaq dc7100 Ultra-slim Desktop PC
HP Compaq dc7600 Convertible Minitower PC
HP Compaq dc7600 Small Form Factor PC
HP Compaq dc7600 Ultra-slim Desktop PC
HP Compaq dc7700 Convertible Minitower PC
HP Compaq dc7700 Small Form Factor PC
HP Compaq dc7700 Ultra-slim Desktop PC
HP Compaq dc7800 Convertible Minitower PC
HP Compaq dc7800 Small Form Factor PC
HP Compaq dc7800 Ultra-slim Desktop PC
HP Compaq dx2280 Microtower PC
HP Compaq dx2700 Small Form Factor PC
HP Compaq dx6120 Microtower PC
HP Compaq dx6120 Slim Tower PC
HP Compaq dx7300 Microtower PC
HP Compaq dx7300 Slim Tower PC
HP Compaq dx7380 Microtower PC
HP Compaq dx7400 Microtower PC
HP Compaq dx7400 Small Form Factor PC
HP Compaq nc6000 Notebook PC
HP dc73 Blade Workstation Client
HP dx5150 Microtower PC
HP dx5150 Small Form Factor PC
HP rp5000 Point of Sale
HP rp5700 Desktop PC
HP rp5700 Point of Sale System
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Contents
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Service Plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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4 Years
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Warranty - Parts
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4 Years
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