This 3-Year HP CarePack provides support for your covered HP/Compaq notebooks. It allows customers to increase their equipment availability and productivity with high-quality on-site and remote support. Customers should choose Next Business Day Hardware Support to extend their hardware warranty coverage for key systems and devices, obtain easy-to-buy, easy-to-use on-site services, improve hardware performance and uptime, increase the return on their HP and multivendor hardware investments and enjoy consistent service coverage across geographically dispersed sites.
With this service, HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. With standard business hours, standard business days, service is available 8:00 am - 5:00 pm, Monday through Friday, excluding HP holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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General
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Coverage Starts
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Day One
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Response Time
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Next Business Day
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Response Type
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Onsite
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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On-site
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Service Included
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Hardware support
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Service Included
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Parts and labor
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Service Included
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Remote monitoring
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Service Included
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Remote Support
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Service Included
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Phone Support
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Service Plan Type
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Notebooks
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Timeline for Purchase
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Time of Hardware Purchase
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Coverage Period
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3 year(s)
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Compatibility Notes
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Compaq Evo n610c Notebook PC
HP Compaq 2510p Notebook PC
HP Compaq 2710p Notebook PC
HP Compaq 6510b Notebook PC
HP Compaq 6515b Notebook PC
HP Compaq 6530b Notebook PC
HP Compaq 6535b Notebook PC
HP Compaq 6710b Notebook PC
HP Compaq 6715b Notebook PC
HP Compaq 6730b Notebook PC
HP Compaq 6735b Notebook PC
HP Compaq 6910p Notebook PC
HP Compaq 8510p Notebook PC
HP Compaq 8510w Mobile Workstation
HP Compaq 8710p Notebook PC
HP Compaq 8710w Mobile Workstation
HP Compaq dc7800 Small Form Factor PC
HP Compaq nc2400 Notebook PC
HP Compaq nc4000 Notebook PC
HP Compaq nc4010 Notebook PC
HP Compaq nc4200 Notebook PC
HP Compaq nc4400 Notebook PC
HP Compaq nc6000 Notebook PC
HP Compaq nc6110 Notebook PC
HP Compaq nc6120 Notebook PC
HP Compaq nc6140 Notebook PC
HP Compaq nc6220 Notebook PC
HP Compaq nc6230 Notebook PC
HP Compaq nc6320 Notebook PC
HP Compaq nc6400 Notebook PC
HP Compaq nc8000 Notebook PC
HP Compaq nc8230 Notebook PC
HP Compaq nc8430 Notebook PC
HP Compaq nw8240 Mobile Workstation
HP Compaq nw8440 Mobile Workstation
HP Compaq nw9440 Mobile Workstation
HP Compaq nx6110 Notebook PC
HP Compaq nx6120 Notebook PC
HP Compaq nx6125 Notebook PC
HP Compaq nx6310 Notebook PC
HP Compaq nx6320 Notebook PC
HP Compaq nx6325 Notebook PC
HP Compaq nx9420 Notebook PC
HP Compaq tc4200 Tablet PC
HP Compaq tc4400 Tablet PC
HP dx5150 Small Form Factor PC
HP EliteBook 6930p Notebook PC
HP nr3610 Rugged Notebook PC
NC6000 W/P M 1.6 GHZ 14.1 XGA WITH 32M
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Contents
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Service Plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=5355880#BVSecondaryCustomerRatings