This 3-Year HP Care Pack Same Business Day On-site Service provides service for the Tape Drive Alt. 215 Drive. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Service is available 24 hours per day, 7 days per week, including holidays. Established escalation procedures enlist specialized procedures from HP and selected third-parties.
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General
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Coverage Period
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3 year(s)
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Response Time
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4 Hours
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Response Type
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Onsite
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Service Hours
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24x7
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Service Included
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E-mail consulting
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Service Included
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Technical support
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Service Included
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Replacement
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Service Included
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Remote monitoring
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Service Included
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Repair
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Service Included
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Web support
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Service Plan Type
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Drives & Storage Hardware
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Contents
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Service plan, documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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