This 4-Year HP CarePack provides Next Business Day On-Site Hardware support. It allows customers to increase their equipment availability and productivity with high-quality onsite and remote support. Customers should choose Next Business Day Hardware Support to extend their hardware warranty coverage for key systems and devices, obtain easy-to-buy, easy-to-use onsite services, improve hardware performance and uptime, increase the return on their HP and multivendor hardware investments and enjoy consistent service coverage across geographically dispersed sites.
With this service, HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
With standard business hours, standard business days, service is available 8:00 am - 5:00 pm, Monday through Friday, excluding HP holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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General
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Coverage Period
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4 year(s)
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Remote monitoring
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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Replacement
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Hardware support
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Service Plan Type
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Printers - Ink-jet & Other
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Contents
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Service Plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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4 Years
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Warranty - Parts
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4 Years
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