This Polycom Premier Support Service Offers:
-Telephone technical support – Monday through Friday, or per agreement.
-Access to high-level engineering expertise to resolve complex technical problems.
-Advance parts replacement – Provides expedited replacement of all covered, failed hardware parts.
-Software updates and upgrades to correct errors or to enable new features and product functionality.
-Unlimited access to our extensive online KnowledgeBase.
-Access to Polycom's interactive video test facility — 24 hours a day, 365 days a year.
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General
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Response Time
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Next Business Day
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Response Type
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Replacement
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Response Type
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Phone Support
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Service Included
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Web support
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Service Included
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Software upgrades
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Service Included
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Software Update
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Service Included
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Hardware replacement
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Service Included
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Technical support
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Service Included
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Phone Support
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Service Plan Type
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Multimedia conferencing
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Coverage Period
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3 year(s)
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=9153265#BVSecondaryCustomerRatings