Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.
Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.
This service is available from 8am-9pm on standard business days (excluding HP holidays) w/ 4 hour on-site hardware support.
|
General
|
|
|
Coverage Period
|
3 year(s)
|
|
Response Time
|
4 Hours
|
|
Response Type
|
Onsite
|
|
Response Type
|
Phone Support
|
|
Response Type
|
Repair
|
|
Service Hours
|
13x5
|
|
Service Included
|
Parts and labor
|
|
Service Included
|
Repair
|
|
Service Included
|
Remote Support
|
|
Service Included
|
On-site
|
|
Service Included
|
Phone Support
|
|
Service Included
|
Hardware support
|
|
Service Plan Type
|
Servers
|
|
Compatibility Notes
|
HP ProLiant BL680c G5 Configure-to-order Blade
HP ProLiant BL680c G5 E7310 1.6GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 E7320 2.13GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 E7330 2.4GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 E7340 2.4GHz Quad Core 2P Blade Server
HP ProLiant BL680c G5 E7420 2.13GHz Quad Core 2P 8GB Blade Server
HP ProLiant BL680c G5 E7430 2.13GHz Quad Core 2P 8GB Blade Server
HP ProLiant BL680c G5 E7440 2.4GHz Quad Core 2P 8GB Blade Server
HP ProLiant BL680c G5 E7450 2.4GHz Six Core 2P 8GB Blade Server
HP ProLiant BL680c G5 L7445 2.13GHz Quad Core 2P 8GB Blade Server
HP ProLiant BL680c G5 Special Blade Server
HP ProLiant BL685c 8214 2.2GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8216 2.4GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8218 2.6GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8220 2.8GHz Dual Core 2P Blade Server
HP ProLiant BL685c 8222 3.0GHz Dual Core 2P Blade Server
HP ProLiant BL685c Configure-to-order Blade
HP ProLiant BL685c G5 8354 2.2GHz Quad Core 2P 8GB Blade Server
HP ProLiant BL685c G5 8356 2.3GHz Quad Core 2P 8GB Blade Server
HP ProLiant BL685c G5 Configure-to-order Blade
HP ProLiant BL685c G5 Special Server
HP ProLiant BL685c Special Blade Server
|
|
Contents
|
Service Plan Documentation
|
|
Returns Policy
|
This product is subject to our return policy. Please see our complete return policy for details.
|
|
Warranty - Labor
|
3 Years
|
|
Warranty - Parts
|
3 Years
|
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=9206911#BVSecondaryCustomerRatings