Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.
Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.
This service is available from 8am-9pm on standard business days (excluding HP holidays) w/ 4 hour on-site hardware support.
|
General
|
|
|
Coverage Period
|
3 year(s)
|
|
Response Time
|
4 Hours
|
|
Response Type
|
Onsite
|
|
Response Type
|
Repair
|
|
Response Type
|
Phone Support
|
|
Service Hours
|
13x5
|
|
Service Included
|
Parts and labor
|
|
Service Included
|
Repair
|
|
Service Included
|
Remote Support
|
|
Service Included
|
On-site
|
|
Service Included
|
Phone Support
|
|
Service Included
|
Hardware support
|
|
Service Plan Type
|
Drives & Storage Hardware
|
|
Compatibility Notes
|
HP StorageWorks MSL8096 2 LTO-4 Ultrium 1760 SAS Tape Library
HP StorageWorks MSL8096 2 LTO-4 Ultrium 1840 Fibre Channel Tape Library
HP StorageWorks MSL8096 2 LTO-4 Ultrium 1840 Tape Library
HP StorageWorks MSL8096 2 Ultrium 920 SAS Tape Library
HP StorageWorks MSL8096 2 Ultrium 960 4Gb FC Library
HP StorageWorks MSL8096 2 Ultrium 960 Library
HP StorageWorks MSL8096 4 LTO-3 Ultrium 960 Fibre Channel Tape Library
HP StorageWorks MSL8096 4 LTO-4 Ultrium 1840 Fibre Channel Tape Library
|
|
Contents
|
Service Plan Documentation
|
|
Returns Policy
|
This product is subject to our return policy. Please see our complete return policy for details.
|
|
Warranty - Labor
|
3 Years
|
|
Warranty - Parts
|
3 Years
|
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=9297525#BVSecondaryCustomerRatings