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This product supplies a 1-year extension of limited warranty for TravelMate notebook + 3-year next-business-day limited on-site service. It runs concurrently with a limited warranty and extension. It applies to the continental U.S. and Canada only and may not be available in all locations. In those areas where on-site service is provided, a technician will be dispatched, if necessary, following efforts to resolve the problem by telephone support.