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This product supplies a 1-year extension of the limited warranty for TravelMate or Aspire notebooks plus a 3-year Total Protection Upgrade. It runs concurrently with limited warranty and extension. It covers the cost of a replacement unit if, as determined solely by Acer, the covered notebook cannot be repaired. It prepays freight to and from the repair depot. The 3-year next-business-day limited on-site service runs concurrently with limited warranty and extension and applies to the continental U.S. and Canada only and may not be available in all locations. In those areas where on-site service is provided, a technician will be dispatched, if necessary, following efforts to resolve the problem by telephone support.